i know whenever i hear the phrase “i have a customer service experience i wanna tell you about”, i’m always expecting something *bad*. people almost never talk about really awesome customer service, it’s always a warning about this store or that brand that has awful customer service.. but not today!

i had a rather lovely experience with the owner of vinyl, and even though it was small && brief.. i wanted to share because it just made me love this brand even more than i already did~


for this past christmas, the hubs gave me a gift card for vinyl. it was a rather sizable gift card, but i’d used more than half of it up until recently.. and i *know* i’m late with visiting uber (especially since the rounds swapped over today, oopsies!), i fell in love with the vinyl && azuchi collab on offer there. the leather jacket i’m wearing above, in the most glorious shiny hot pink, and the adorable tank top that fits underneath decorated with a box of mustachio’d french fries! what’s *not* to love?

however, my gift card no longer worked with vinyl’s vendors. something had changed between the last time i’d used the card and now, and my gift card wasn’t compatible anymore.

all it took was a short notecard to the owner of vinyl, and she immediately got back to me. she swapped my gift card for store credit of the balance, and even gave me a little extra credit for the troubles, and was so incredibly sweet that i just had to share. it was fast, easy, and a rather nice interaction as a whole, and it left me with even more warm fuzzies for her and her store than i already had.

it might be a small thing, but you always hear horror stories when it comes to customer service.. very rarely is it something *good*. and vinyl, imho, does customer service right! ♥

what i’m wearing…
body – slink – hourglass
hands – slink – avatar enhancement elegant1
feet – slink – avatar enhancement high
ears – mandala – steking ears
head – lelutka – leda
skin + makeup – glam affair – eline appliers in asia
eyes – s0ng – aki sky eye (@ kustom9)
hair – doe – lina (@ enchantment)
tattoo – white widow – zoom (@ shiny shabby)
piercings – haus of darcy – dark winged
nails – .vix – blackened tips
jacket – azuchi && vinyl – stevie leather jacket
top – azuchi && vinyl – fleetwood top
pants – blueberry – pizza jeans
shoes – reign – mila heels
necklace – maxi gossamer – love surrender
rings – izzie’s – spring midi rings
poses – purple poses
location – playa flamingo

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